Shipping policy

Thank you for shopping with Hansima.
We offer shipping across the European Union, the Balkan region, and selected international destinations.
Please review the information below regarding processing, delivery times, and costs.

🧵 Processing Times

  • Ready-made products: Orders are processed and shipped within 1–3 business days after payment confirmation.

  • Handmade / Personalized products: Since these items are made to order, please allow 5–10 business days for production before shipment.
    (Production time may vary depending on order volume and design complexity.)

Once your order has been shipped, you will receive an email confirmation with your tracking number.

🌍 Shipping Destinations

We currently ship to:

  • All countries within the European Union

  • The Balkan region (North Macedonia, Serbia, Bosnia, Montenegro, Albania, Croatia, etc.)

  • Selected international countries

If your location is not available during checkout, please contact us at hello@hansima.com. and we’ll do our best to assist you.

⏳ Estimated Delivery Times

  • Germany & EU countries: 3–7 business days after dispatch

  • Balkan countries: 5–10 business days after dispatch

  • Other international destinations: 10–20 business days after dispatch

Please note that delivery times are estimates and may vary due to customs inspections, weather, or postal service delays.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions — check our homepage or subscribe to our newsletter for updates.

🧾 Customs and Import Taxes

Buyers are responsible for any customs duties or import taxes that may apply in their country.
Hansima is not responsible for delays caused by customs processing.

📦 Order Tracking

All orders include a tracking number.
You can track your order using the link provided in your shipping confirmation email.

⚠️ Incorrect Address or Failed Delivery

Please make sure your shipping address is complete and correct when placing your order.
We are not responsible for packages that are lost due to incorrect address details.
If a package is returned to us due to an incorrect or incomplete address, the buyer will be responsible for reshipping costs.

💬 Contact

For any questions about shipping or delivery, please contact us at:
📧 hello@hansima.com
We’ll be happy to assist you.